2/20/2023 0 Comments Lone wolf distributors![]() Please see the attached invoice as proof of charges. Furthermore, their customer service is unacceptable. I am out $13.20 just for receiving a defective product from lone wolf. Thank you As you can see, the rep immediately dismissed my claim. ***: span.s1 The refund you received was the total refund you will be receiving, which is in accordance to Lone Wolf Distributors store policies. The Lone Wolf representative had this to say. I have been refunded for return shipping, but not for the original Shipping and Handling costs. The dispute however is over the Shipping and Handling Cost of $13.20. The return labeling was in fact refunded after a long delay from Lone Wolf. Regardless of the reason, if the product doesn't work, the customer should not be charged. So as you can see, there was no offer for return labeling, only a possibility for refund. If that was determined, then we may opt to refund your shipping per your request. Since this is the case, we need to have the barrel on site for inspection to determine if it is in fact "defective" or out of spec. EVERY Glock is unique and an individual so even with OEM components some fitment and fine tuning may be needed. See email response below: ***,The barrel may not in fact be defective it may be a simple case of your individual slide's tolerances being on the tight side of things. After I had already sent the product in the mail, I got response saying that I might be refunded for return shipping if the product was defective due to one reason or another. Finally, I informed Lone Wolf that I will pay for return shipping, but I will not be purchasing from them again. I requested return shipping multiple times, without a single response. I am happy to provide the BBB with all email documentation to prove this. ⇄Ĭomplaint: I am rejecting this response because: This is not an accurate description of what has happened. Mr was contacted via our chat ticket system on March 1,In the reply (shown below) it is explained to him, that when an order is processed, it generates a tracking number, it is then sent via email to the customerHowever, It also states to allow for proper lead times involving custom work, ie laser engraving, in this caseIt was also explained to him, that all sales are final on any custom workBelow I have attached the chat ticket response sent to Mr, as well as the lead time chart and return policy both shown on our websiteThese are to be read and a check mark is placed, by the customer, before checking out(Chat Ticket Response)days ago Alan T Mr - I assure you we are a reputable company, that you can trustYou order custom engraved slide cover platesBecause there are approximately configurations, these are cut to orderCustom laser engraving has about a week lead timeWhen the order is processed it also generates a tracking numberYou then receive the email stating the order was shipped, however, the email should also say, if you have any custom work on the order, to please allow for the appropriate lead timesAs to your second question, all sales are final on custom workI hope this clears up the confusion. Kudos to Lone Wolf and James Griffin for their professionalism, ethics, business acumen and keeping their word. Mistakes happen in life, but I respect and honor those who take care of their business, make things right and do so with professionalism. Though I was somewhat disheartened by the milling malfunction to my Glock-30 as it was a blue-label law enforcement "memory" - nostalgia from my son, I wanted to document the fact that Lone Wolf and James Griffin went the extra-mile to make things right and did so in a timely and very professional manner. ![]() I shipped my Glock-30 lower receiver and magazines to Lone Wolf and in return they shipped a new Gen-4 Glock-19 MOS within a week to my preferred FFL dealer. James discussed this recommendation with the Lone Wolf staff and they agreed. Subsequent to discussing various options concerning the Glock-30, I suggested replacing the damaged Glock with a new Glock-19 MOS. James assured me that Lone Wolf would do whatever was necessary to compensate me for the damaged weapon. Approximately one-week subsequent to shipping my Glock-30 to Lone Wolf for a "slide-melt picatinny rail" modification, I received a phone call from James Griffin of Lone Wolf Distributors stating their machine used to mill the slide on my Glock had malfunctioned and inadvertently destroyed the slide.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |